Mail Merge

  • Improved usability when using e-mail mail merge. Mail merge will use the primary email address field and if one cannot be found, it will look the personal email address. If there is not a personal email address, it will use the first custom email address it can find.

Microsoft® Excel Integration

  • The task list can be exported to Excel using a task bar icon or a right mouse button click menu command.

Printing Address Books

  • All contact details are printed on the same page using any address book template.

Report Templates

  • Contact Report template property “HideOnEmptySubReports” now defaults to “No” so that contact details are printed even if the contact does not have activities, notes, history or opportunities.

Activities/History/Notes

  • Activity details were reset to blank when rescheduling an activity from the activity conflict alert dialog.
  • Clear alarm button did not clear all selected alarms, only the first alarm was cleared.
  • Activities scheduled with another user did not roll over.
  • Updating activities with Outlook did not respect date range filter when dealing with recurring activities.
  • You can now reschedule conflicting activities without losing the details captured in the activity.
  • Drag & dropping activities within an activity series prompt to update activities that are within the series.
  • The regarding field saves when clearing an activity.
  • The start times for an activity displays the appropriate 24 hour time when users are on a 24 hour clock.
  • In some cases when updating a previous database to ACT! 10.0, alarms for old activities became active again.

Microsoft® Outlook E-Mail Integration

  • Improved usability when sending e-mail message by clicking into an e-mail address field. A new message is opened which is no longer minimized to the task bar.
  • When using the “Next e-mail” menu item in Outlook with Microsoft Word as the e-mail editor and using the “Attach to ACT! contact” feature, it always attached the first message instead if the current message.
  • E-mail messages that were attached from Outlook to ACT! using the “Entire message as attachment” option could not be opened in ACT! if the Outlook message had a Follow Up Flag set.

Opportunities

  • Users could not use the tab key to navigate to the next field after entering “$” into the opportunity cost or price field.

Database Synchronization

  • Improvements of file synchronization engine to account for conflict checking, 0 byte files and security issues.
  • Synchronization no longer fails with an error message “Synchronization has failed. Server Error Description: Incorrect syntax near ' AS DEFAULT VALUE, '. Contact your administrator for assistance.” when the default field value contains an apostrophe..
  • Reduced the time to synchronize file attachments between an ACT! host database and an ACT! remote database significantly, what used to take hours now takes minutes.
  • Supplemental files like templates and layouts were unable to be removed during sync.
  • Calendar “Global” Events were deleted after synchronization.

Security and Administration

  • Duplicating a contact did not retain a contact’s security setting if it was limited to particular users or teams.
  • The preference for security was not always retained when creating a contact from a company record.
  • Customers were unable to register and activate behind a Proxy server.
  • Some customers were unable to register their Premium software when using a dual access serial number.
  • Users can backup and restore databases which result in a backup files that is larger than 4 GB.
  • In some cases, users were unable to create new layouts in 10.0.2.
  • Setting multiple font settings in preferences caused an error in the application.

Other

  • ACT! no longer looses focus to other Windows applications when certain actions like looking up a company or scheduling a follow up activity from the clear activity dialogue are performed.
  • In some cases, setting the default phone format to include area code caused some numbers from the phone number to drop.
  • Mapping fields to Excel documents in the Documents tab did not work in Excel 2007.

Link to complete liste of changes: Knowledge Base
How to Download and Apply the ACT! by Sage 2008 (10.0.3) Service Pack? Follow this procedure in the KB: Knowledge Base

Be sure to download the good update depending your version of ACT. You’ll find your exact version in "Help » About ACT!" Menu.